This Policy forms part of the Agreement between the Client and Elev8 Media and is binding on Clients using Elev8 Media’s services. The AUP sets out in detail what forms of conduct Elev8 Media regards as unacceptable on the part of its Clients and the steps which Elev8 Media may take in response to unacceptable use of its services. Please take the time to acquaint yourself fully with the provisions of this Policy.
1.1 By contracting with Elev8 Media for services, the Client agrees, without limitation or qualification, to be bound by this Policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to the Client in connection with the Services.
1.2 The purpose of this AUP is to:
1.2.1 ensure compliance with the relevant laws of the Republic;
1.2.2 specify to Clients and users of Elev8 Media’s service what activities and online behaviour are considered an unacceptable use of the service;
1.2.3 protect the integrity of Elev8 Media’s network; and
1.2.4 specify the consequences that may flow from undertaking such prohibited activities.
1.3 This document contains a number of legal obligations that the Client will be presumed to be familiar with. As such, Elev8 Media encourages the Client to read this document thoroughly and direct any queries to aup@Elev8 Media.co.za.
1.4 Elev8 Media respects the rights of Elev8 Media’s Clients and users of Elev8 Media’s services to freedom of speech and expression, access to information, privacy, human dignity, religion, belief and opinion.
2.1 Elev8 Media’s services may only be used for lawful purposes and activities. Elev8 Media prohibits any use of its Services including the transmission, storage and distribution of any material or content using Elev8 Media’s network that violates any law or regulation of the Republic. This includes, but is not limited to:
2.1.1 Any violation of local and international laws prohibiting child pornography, obscenity, discrimination (including racial, gender or religious slurs) and hate speech, or speech designed to incite violence or hatred, or threats to cause bodily harm.
2.1.2 Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material.
2.1.3 Any violation of Intellectual Property laws including materials protected by local and international copyright, trademarks and trade secrets.
2.1.4 Any violation of another’s right to privacy, including any effort to collect personal data of third parties without their consent.
2.1.5 Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes; the impersonation of another client without their consent; or any attempt to enter into a transaction with Elev8 Media on behalf of another client without their consent.
2.1.6 Any violation of the exchange control laws of the Republic.
2.1.7 Any activity that results in the sale, transmission or distribution of pirated or illegal software.
3.1 Any activity which threatens the functioning, security and/or integrity of Elev8 Media’s network is unacceptable. This includes:
3.1.1 Any efforts to attempt to gain unlawful and unauthorised access to the network or circumvent any of the security measures established by Elev8 Media for this goal.
3.1.2 Any effort to use Elev8 Media’s equipment to circumvent the user authentication or security of any host, network or account (“cracking” or “hacking”).
3.1.3 Forging of any TCP/IP packet headers (spoofing) or any part of the headers of an email or a newsgroup posting.
3.1.4 Any effort to breach or attempt to breach the security of another user or attempt to gain access to any other person’s computer, software, or data without the knowledge and consent of such person.
3.1.5 Any activity which threatens to disrupt the service offered by Elev8 Media through “denial of service attacks”; flooding of a network, or overloading a service or any unauthorised probes (“scanning” or “nuking”) of others’ networks.
3.1.6 Any activity which in any way threatens the security of the network by knowingly posting, transmitting, linking to or otherwise distributing any information or software which contains a virus, trojan horse, worm, malware, botnet or other harmful, destructive or disruptive component.
3.1.7 Any unauthorised monitoring of data or traffic on the network without Elev8 Media’s explicit, written consent.
3.1.8 Running services and applications with known vulnerabilities and weaknesses, e.g. insufficient anti-automation attacks, any traffic amplification attacks, including recursive DNS attacks, SMTP relay attacks.
3.1.9 Failing to respond adequately to a denial of service attack (DOS / DDOS).
3.2 Elev8 Media reserves the right to charge a domain registration fee (in arrears) for any domain name which is registered as a FREE domain with a hosting package that is cancelled (or the domain is transferred) within 6 months of sign up. Such fee(s) will be invoiced exclusively at Elev8 Media’s discretion, and no leniency extended to Clients on previous occasions will in any way prejudice Elev8 Media’s right to enforce this clause. Such fees must be settled before any domain transfer can be effected with the applicable registrar.
3.3 Elev8 Media will not tolerate any abuse of their free registration policy. Any such abuse will result in the immediate termination of accounts concerned and Service Agreement, as well as possible further action to recover applicable costs from the Client.
3.4 Elev8 Media only offers Free Domain registration for “.co.za” domains with new hosting package signups. Other TLDs or gTLDs are not included in the Free Domain Registration offer. Elev8 Media will register domains as per the clauses above, but will not be responsible for any further costs in relation to the domain, such as Annual Renewal Fees, Redemption fees or any other fees which may become payable in respect of domain ownership. Clients are exclusively responsible for such fees, and Elev8 Media will not enter into any disputes resulting from non-payment. Should such domains be automatically renewed, Clients will be billed for such renewal without exception. Clients not wanting to continue with a specific domain must ensure that cancellation is effected before any such renewal is actioned by Elev8 Media with the registrar concerned.
4.1 Throttling – Throttling limits the throughput of all services and protocols. Regardless of the connection speed, a throttled account will only be able to achieve limited throughput in total whilst in use. Throttling is applied on a service level, based on usage over a 30 day rolling window threshold. Throttling is applied only when demand on the network exceeds available network capacity, and is relieved when demand decreases.
4.2 Shaping – Shaping is the implementation of protocol based priority, to manage demand on the network. When shaping is implemented, realtime, interactive services are given higher priority over non-realtime, non-interactive services, effectively slowing the performance of non-prioritised services in favour of those given priority. Shaping is applied to all services in general (not based on usage thresholds), and the impact to non-priority services is determined by the level of demand and available network capacity. Shaping is applied only when demand on the network exceeds available network capacity, and relieved when demand decreases.
3.1 Elev8 Media regards all unsolicited bulk email (whether commercial in nature or not) as spam, with the following exceptions:
3.1.1 Mail sent by one party to another where there is already a prior relationship between the two parties and the subject matter of the message(s) concerns that relationship;
3.1.2 Mail sent by one party to another with the explicit consent of the receiving party.
3.1.3 Clients should only receive bulk mail that they have requested and/or consented to receive and/or which they would expect to receive as a result of an existing relationship.
3.2 Elev8 Media will take swift and firm action against any user engaging in any of the following unacceptable practices:
5.2.1 Sending unsolicited bulk mail for marketing or any other purposes (political, religious or commercial) to people who have not consented to receive such mail.
5.2.2 Using any part of Elev8 Media’s infrastructure for the purpose of unsolicited bulk mail, whether sending, receiving, bouncing, or facilitating such mail.
5.2.3 Operating or maintaining mailing lists without the express permission of all recipients listed. In particular, Elev8 Media does not permit the sending of “opt-out” mail, where the recipient must opt out of receiving mail which they did not request. For all lists, the sender must maintain meaningful records of when and how each recipient requested mail. Elev8 Media will also monitor Clients deemed to be operating “cleaning lists”, which is using illegally obtained email addresses but removing addresses as complaints arise. Should Elev8 Media, at its discretion, believe that this is the case, it will be treated as SPAM.
5.2.4 Failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients or a recipient who has indicated s/he wishes to be removed from such list, or failing to provide the recipient with a facility to opt-out.
5.2.5 Using Elev8 Media’s service to collect responses from unsolicited email sent from accounts on other Internet hosts or e-mail services that violate this AUP or the AUP of any other Internet service provider. Advertising any facility on Elev8 Media’s infrastructure in unsolicited bulk mail (e.g. a website advertised in spam).
5.2.6 Including Elev8 Media’s name in the header or by listing an IP address that belongs to Elev8 Media in any unsolicited email whether sent through Elev8 Media’s network or not.
6.1 Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply to the user. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, Elev8 Media will assist foreign law enforcement agencies (LEAs) in the investigation and prosecution of a crime committed using Elev8 Media’s resources, including the provisioning of all personal identifiable data.
7.1 Elev8 Media offers unlimited bandwidth (web traffic) usage on Shared Hosting platforms. However, this is subject to reasonable and responsible usage, as determined at Elev8 Media’s discretion. Shared Hosting is designed for serving personal hosting requirements or that of small enterprises, and not medium to large enterprises. Elev8 Media reserves the right to move Clients deemed to have excessive bandwidth usage to a Cloud product, which will better suit their requirements. Clients will be given notice as such, and will be informed of any cost implications.
7.2 Disk Space on Shared Hosting may only be used for Website Content, Emails and related System Files. General data storage, archiving or file sharing of documents, files or media not directly related to the website content is strictly prohibited. Unauthorised storage or distribution of copyrighted materials is prohibited, via FTP hosts or any other means.
7.3 For Shared Hosting and Managed Dedicated Solutions, Elev8 Media will implement security updates, software patches and other updates or upgrades from time to time, to maintain the best performance, at their sole discretion. These upgrades include, but are not limited to, PHP, MySQL and CPanel release versions. Elev8 Media is under no obligation to effect such upgrades, or to rectify any impact such changes could potentially have to Hosting Clients.
7.4 Elev8 Media will not be liable or responsible for the backing up, restoration or loss of data under any circumstances. Clients are solely responsible for ensuring their data is regularly backed up and for restoring such backups in the event of data loss or corruption.
7.5 Elev8 Media prohibits Clients from doing the following on hosting platforms administered by Elev8 Media:
7.5.1 Running applications that are not production-ready. Any applications on the hosting platform must be optimised with respect to memory usage and must have appropriate data indexing.
7.5.2 Running applications with inadequate security controls.
7.5.3 Generating significant side-channel traffic from an application, whether by design or otherwise. Databases should be stored locally, and remote content should be cached.
7.5.4 Failure to maintain proper “housekeeping” on a shared server including storing or generating useless content, including comment spam, unused cache files, log file and database entries.
7.5.5 Storing malicious content, such as malware or links to malware.
7.5.6 Monopolising server resources, including CPU time, memory, network and disk bandwidth.
7.5.7 Maintaining long-running processes and long-running database queries.
7.5.8 Storing or running back-door shells, mass mailing scripts, proxy servers, web spiders, phishing content, or peer-to-peer software.
7.5.9 Sending bulk mail of any form, particularly mail that cannot be efficiently delivered due to volume or incorrect addresses.
7.5.10 Using poor passwords.
7.5.11 Sharing security credentials with untrusted parties.
7.5.12 Running Torrents for download or Seed Servers.
7.5.13 Running TOR (or other Online Anonymity Services).
7.5.14 Otherwise circumventing the Acceptable Use Policy or intended use of the product.
7.6 Elev8 Media strictly prohibits any crypto currency associated activities or mechanisms to be run on any part of our hosting network or servers within our hosting environment.
8.1 Elev8 Media prohibits Clients from using Elev8 Media’s service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography and cyber bullying.
8.2 Elev8 Media prohibits Clients from using Elev8 Media’s service to host sexually explicit or pornographic material of any nature.
10.1 Clients are responsible for any misuse of Elev8 Media’s services that occurs through the Client’s account. It is the Client’s responsibility to ensure that unauthorized persons do not gain access to or misuse Elev8 Media’s service.
10.2 Elev8 Media urges Clients not to reply to unsolicited mail or “spam”, not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the Client and Elev8 Media cannot be held liable for the Client being placed on any bulk mailing lists as a result.
10.3 Where the Client has authorized a minor to use any of the Elev8 Media’s services or access its websites, the Client accepts that as the parent/legal guardian of that minor, the Client is fully responsible for: the online conduct of such minor, controlling the minor’s access to and use of any services or websites, and the consequences of any misuse by the minor.
11.1 Complaints relating to the violation of this AUP should be submitted in writing to email@example.com. Complaints must be substantiated, and unambiguously state the nature of the problem, and its connection to Elev8 Media’s network and services.
12.1 Upon receipt of a complaint, or having become aware of an incident, Elev8 Media may, in its sole and reasonably-exercised discretion take any of the following steps:
12.1.1 In the case of Clients, warn the Client, suspend the Client account and/or revoke or cancel the Client’s Service access privileges completely;
12.1.2 In the case of an abuse emanating from a third party, inform the third party’s network administrator of the incident and request the network administrator or network owner to address the incident in terms of this AUP and/or the ISPA Code of Conduct (if applicable);
12.1.3 In severe cases suspend access of the third party’s entire network until abuse can be prevented by appropriate means;
12.1.4 In all cases, charge the offending parties for administrative costs as well as for machine and human time lost due to the incident;
12.1.5 Assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP;
12.1.6 Institute civil or criminal proceedings;
12.1.7 Share information concerning the incident with other authorized providers, or publish the information, and/or make available the users’ details to law enforcement agencies; and/or
12.1.8 suspend or terminate the Service as provided for in the Agreement.
12.2 This policy applies to and will be enforced for intended and unintended (e.g., viruses, worms, malicious code, or otherwise unknown causes) prohibited usage.
13.1 Elev8 Media reserves the right to amend or alter this policy at any time, and without notice to the Client.
13.2 Elev8 Media reserves the right to take action against any individuals, companies or organisations that violate the AUP, or engage in any illegal or unlawful activity while accessing Elev8 Media’s services, to the fullest extent of the law.
13.3 Elev8 Media reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over Elev8 Media’s network.
13.4 Elev8 Media does not waive its right to enforcement of this AUP at any time, or prejudice its right to take subsequent action, should Elev8 Media fail, neglect or elect not to enforce a breach of the AUP at any time.
These terms were last updated 14 January 2021